Refund Policy
1. Overview
We want you to be satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help with our refund policy.
2. Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unused and in the same condition as received.
- In its original packaging.
- Returned within 14 days of purchase.
3. Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
- Custom-made or personalized products.
- Perishable goods (e.g., food, flowers).
- Gift cards and downloadable software products.
- Items marked as final sale.
4. Proof of Purchase
A receipt or proof of purchase is required to process any refund. Orders without proof of purchase may not be eligible.
5. How to Initiate a Refund
To start the refund process:
- Ensure the product meets the above criteria.
- Refer to the FAQ section of our website for guidance on initiating the return process.
6. Refund Processing
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original payment method. Please note:
- Processing time may take 5-10 business days, depending on your payment provider.
7. Partial Refunds
In some cases, only partial refunds are granted (e.g., items not in original condition, missing parts for reasons not due to our error).
8. Late or Missing Refunds
If you haven’t received your refund after the stated processing period:
- Check your bank or credit card statement again.
- Contact your bank or credit card company, as processing times vary.
- If you’ve completed these steps and still have not received your refund, refer to the Help section on our website for further assistance.
9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please refer to the Returns section for further instructions.
10. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
11. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services after any modifications indicates acceptance of the updated policy.
By purchasing from our store, you agree to this Refund Policy.
Please email us if you need more information at support@artei-phire.store

''Life is too short to wear boring perfumes''
ARTEI PHIRE PERFUMES SINCE 2023
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Artei Phire is derived from Latin and means "The Art of Fire" or "Art of Passion".
Our story begins with a mother's legacy of crafting natural incense blends and perfumes from the heart of Africa, passed down through generations to our artisan perfumer and founder Lalla A.D.
We are a proudly Canadian perfumes brand from Vancouver inspired by this rich tradition and fueled by a passion for biochemistry and nature,
We create perfumes that not only are natural but also evoke emotions, boost self-confidence, and bring harmony to your life.
Our carefully crafted, unisex perfumes are designed to match your daily energy and inspire you to face life's challenges with grace and strength. Every scent is a tribute to the beauty of nature and the power of well-being.
Say goodbye to products filled with lots of harmful chemicals. Join us on a natural journey where every bottle tells a story of love, passion, and purpose—one fragrance at a time.